Question: What Skills Do You Need To Be A Hotel Receptionist?

Is working the front desk of a hotel hard?

It’s emotionally and psychologically taxing to work in a hotel.

It’s emotionally and psychologically taxing to work in a hotel.

At the front desk, you’re the person guests think to call and yell at – not the people who’re actually the culprit..

What qualities and skills are needed by the assistant who is responsible for the front desk?

They must have excellent customer service skills and be willing and able to assist people. Having the personal qualities of friendliness, motivation and a positive attitude helps desk assistants to be of better service.

What do employers look for in a receptionist?

Employers are looking for receptionists who are comfortable operating company phone systems, copiers, and printers. … Instead, a general familiarity with technology and the ability to adapt to new software quickly is a quality employers look for in receptionist candidates.

How can I be an amazing receptionist?

My 7 tips for being a great receptionist:Always welcome people with a warm welcome and a smile. … Be upbeat. … Continuing on, for goodness sake SMILE. … Keep a daybook by your side and write notes on EVERYTHING. … Don’t get too involved with people. … One job at a time. … Be transparent.

What skills do you need to work front desk at a hotel?

What Are Guest Service Skills?Communication.Composure.Computer Literacy.Friendliness.Organization.Problem Solving.Sales Skills.More items…

What skills should a receptionist have?

Receptionist top skills & proficiencies:Customer service.Overachieving attitude.Verbal communication skills.Written communication skills.Friendly.Professional.Adaptable.Patience.More items…

How should I prepare for a hotel receptionist interview?

Why were you interested in this job role? … What do you think the roles and responsibilities of this job are? … Do you have any experience working in a hotel? … What is a concierge? … Why do you want to work at this hotel? … Describe a time you had to deal with an unhappy customer. … Have you been on our hotel’s website?More items…•

What is a hotel receptionist called?

The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control as well as mail and message service. Such receptionists are often called front desk clerks.

What are the duties of a front desk receptionist at a hotel?

ResponsibilitiesPerform all check-in and check-out tasks.Manage online and phone reservations.Inform customers about payment methods and verify their credit card data.Register guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign rooms.More items…

How do I become a receptionist with no experience?

The primary qualifications for becoming a receptionist with no experience are a high school diploma and some familiarity with an office environment. Employers prefer a college degree or experience as an intern.

What qualifications do you need to be a hotel receptionist?

Hotel Receptionist Requirements and QualificationsHigh school diploma or equivalent.Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting.Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs.More items…

What is the most important skill that is required of a receptionist?

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. They spend most of their time dealing with a wide variety of guests and visitors. This means that they have to interact with people who have different personalities and behaviors.

How do I pass a receptionist interview?

Receptionist Interview QuestionsTell me about your previous work experience as a receptionist.What were your primary responsibilities?Do you enjoy interacting with the public?How many people on average did you interact with on a daily basis?How did you add value to your role as receptionist?More items…

What are front office skills?

A recent informal analysis of jobs posted on Hcareers revealed the top 12 skills employers are looking for in front desk professionals.Neat and professional appearance. … Speak multiple languages. … Lift and carry 30 to 50 pounds. … Problem solving skills. … Stamina to stand for long periods. … Ability to stay calm under pressure.More items…

What are the qualities of a good hotel receptionist?

Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.

What is the salary of a hotel receptionist?

Hotel Receptionist SalariesJob TitleSalaryHampton Inn by Hilton Hotel Receptionist salaries – 1 salaries reported$32,455/yrHoliday Inn Express Hotel Receptionist salaries – 1 salaries reported$21,636/yrQuality Inn & Suites Hotel Receptionist salaries – 1 salaries reported$9/hr6 more rows

What is a hotel receptionist job description?

Hotel Receptionist Duties and Responsibilities Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.

Is receptionist a stressful job?

Is being a receptionist a stressful job? Receptionists may work in fast-paced work environments or have a high level of administrative responsibility. They may feel stress from having to manage high call volume and administrative requests from staff.